‘More business is lost every year through neglect than through any other cause.” Rose Kennedy
Over the years you have been trading you may have lost clients for a number of reasons. Pricing, personnel differences, delivery, non-performance or simply and most common, failing to keep in touch. Whatever the reason and we have dealt with the unusual, Regenerate services specialise in winning back lost business.
The most common problem in business is mis-use or under utilisation of existing contacts. Companies spend small fortunes on ‘going after.’ new business or targeting new sectors and to a point that’s fine after all; every business should be looking for new business opportunities. However a less expensive and easier way of conducting business is in the harvesting of what you may be in front of your nose. A lost opportunity is not a dead one.
We provide a service to evaluate the potential of winning back lost business. We enable interviews with clients you may have lost or may have simply lost contact with. We then seek the bona fida reasons for such losses and evaluate the possibility of gaining business from these clients and whether it is worth doing so. We do this through the interview process using our proven questioning techniques. Why do we think this is a valuable service….because a company invariably will give a consultant a ‘warts and all.’ view of the previous relationship. People are sometimes reluctant to criticise a supplier even if it is a necessity.
Why would you want this? Well you cannot improve if you do not know where the problems lie.
Even if the business is unattainable the information gleaned from these interviews is incredibly valuable and has been used to improve clients business, in some cases it has enabled companies to completely re-evaluate their business offering.
‘Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” W Edwards Demming
